Delivery of goods

We do our best to ensure that you receive your order as quickly as possible.

After you place your order, processing will begin – our consultant will contact you to clarify the list of goods, their availability, and other details. Orders are processed and dispatched on weekdays. Working hours: Mon-Fri: 9:00 – 18:00, Saturday and Sunday – days off.

Orders placed on Saturday and Sunday, as well as holidays, are processed the next business day.

To deliver our goods, we use the services of external courier companies: at the moment, all delivery of orders from our store is carried out by Nova Poshta.

For residents of Kiev: Your order will be delivered to a convenient office of New Mail. Address delivery is also possible, if the carrier Nova Poshta offers and can carry out such delivery to the desired address.

For residents of other cities of Ukraine – your order will be delivered to a convenient office of New Mail. Address delivery is also possible, if the carrier Nova Poshta offers and can carry out such delivery to the desired address.

Delivery of orders by “Nova Poshta” is carried out throughout Ukraine, except for the occupied territories. Pick up your orders at the pickup point. You are welcome to find out the list of offices, addresses and phone numbers on the website of “New Mail”.

The storage of the parcel in the New Post office takes place according to the carrier’s rules, and after the end of the standard free storage period, the order, which was not received by the Buyer, will be returned to the seller.

Payment for goods

1) For standard delivery to a convenient Nova Poshta office – we do not require prepayment **: the buyer can pay for the purchase at the time of receipt of the order at the Nova Poshta office using the methods offered by the carrier (in cash or by card). You can also pay for your purchase by credit card – links to the payment page will be sent to you by the manager after confirming your order; or pay for the purchase by bank transfer – if you want to pay for the purchase via your Internet bank, please let us know and we will send you an invoice with all the necessary details.

2) In the case of targeted delivery – such delivery is carried out on a prepayment basis. In this case, after confirming the order, we will send the Buyer a link to the bank card payment page.

3) You can pay for the order by bank transfer at the cash desk of any bank branch or from the current account of your company. After placing an order on the website, wait for a call from the service manager or send the details for issuing an invoice to office@antibactair.com. The invoice is valid for 3 calendar days.

** If the Buyer in previous orders did not appear at the Nova Poshta branch to view / receive the order, subsequent purchases will be sent on a prepaid basis.